Limited Axxess!

For a business that generally has given me no-fuss service. My perception has changed since requesting to port my Telkom number to VOIP with Axxess. The request was lodged on the 26th of Feb 2023 it is now the 28th of March 2023 and I am still no closer to have VOIP. The ticket system is slow and the lack of support continuity highly frustrating. I have tried to escalate to a more senior consultant with no success.

The nett result is I have 2 Octogenarians (my folks) without a home phone for 6 weeks because Telkom won’t fix copper lines anymore and I can not seem to get any proactive support from Axxess for the porting because we keep going in circles.

Axxess if you out there would love to speak to someone interested in solving the problem!