Lazy, rude, ***********: the usual case for untrained people who were most likely given jobs to meet a government quota

They'll throttle you for no reason, deny it, deny you a refund, refuse to fix it, refuse to help you, and their support has the audacity to be rude!

My lte hasn't worked properly for the majority of the year, it's forcing itself to be stuck at a constant 2mbps when it should be around 40mbps. Support doesn't want to help, they constantly ask for speedtests and then they'll copy/past advice even a child would know of. I've caught them red handed throttling me for no reason but they deny it. Those people say they "refresh" the sim, but they really just went to refill their cup of coffee. My problem is a serious one which needs them to call in mtn to fix the problem... But of course they refuse to contact mtn because everyone at AXXESS is a lazy piece of **** who refuses to do their job (that must be nice, come in to work to relax and refuse to do your job properly)

When I say I caught them red handed= I upgraded the line and switched the router off for a few hours, when I switched the router on again then the speed was magically back to what it should be (40mbps)...but then 20 minutes later it went back to forcing itself to a constant 2mbps (a ****ing fraction of the speed im paying for)