Latency issue and non existent service

<p>Called Support tonight ddue to a ping(latency) issue for the last week.</p> <p>First person was helpful, was given a test account...Worked perfectly.</p> <p>Phonedd back to report. Second person wanted to argue about the difference between DL speed and Ping.</p> <p>On hold for 35 MINUTES!! Call dropped, called back an hour later, told me there is nothing wrong with the account. Tried to explane again that the test accout workedd perfectly, would not listen or try to assist with a possible solution.</p> <p> </p> <p>Account canccelled, no fight or attempt to keep customer. cancelation mail sent within a minute. GREAT SERVICE.</p> <p> </p> <p>Anyone willing to assist a client or try to keep one atleast or will I just go the through the hassle of applying for Fibre with the next ISP?</p> <p> </p> <p>Furious Gamer</p>