Lack of support and addressing of problems with network issues

I spent several years not using Axxess services due to lack of support. Everything is great when things are working but when something needs to be addressed the support was so pathetic you couldn't even call it support or a service.

I see nothing has changed or improved in this department!

Please see tickets: 4b2857c6db - Signal issues that have not been addressed or fixed! ahg0bhcb0f - Manager has not contacted me after being asked twice!

I asked for a manager to contact me on Friday morning. I was informed that this has been requested. On Friday evening after not being contacted I asked again. I was informed that this has been requested. It's now 2 days later and I still have not been contacted and the ticket has been closed!

It is now 3 days that I have not been able to use the service as there is no signal inside my house. My device and the service are fully operational. As I reach the doorway outside I get a green signal and therefore full signal immediately. As soon as I step inside the signal is lost and goes to yellow and red.

I am unable to work under these circumstances and Axxess is therefore losing me my means to income!

Up until Thursday morning and for the last 4 months it was working without issue. I want to know why this issue has not been addressed and fixed!

Three days of which I have requested help and been ignored. Axxess should be ashamed of its customer service representatives and the fact that it does not have a customer support service worthy of being called that.