LACK OF SERVICE - AXXESS

I am writing to trustingly draw the attention of the Owner / Director of the company to the realization that the company's service which was once commendable has now declined to a FAILURE RATE. I have been doing business with the company since 2010 and for the initial years remained loyal and promoted the company to others. I have recently needed to arrange a fibre connection which surprisingly went well to the point of the installation where the two teams took too long frustrating me and causing me to miss appointments and resulting in lost business. I have called now each day during this month - 20 days thus far - and on the occasions that I have managed to get through to a person have not had a single answer to my questions. They create TICKETS which I guess are not actioned at all. I PLEAD WITH YOU FRANCO PLEASE GET INVOLVED IN PROVIDING THE SERVICE WHICH YOU ONCE HAD. I emphasize LACK OF SERVICE with staff who are less computer literate than myself does not constitute proper business practice. NOTING THAT YOU GENERALLY DO NOT RESPOND TO THESE REVIEWS - SURPRISE ME!