Lack of service and no communication to clients

I signed up with Axxess for a mobile internet package on 2nd April 2016.<br> <br> When I placed the order online the system added an additional sim card which I did not order but was charged for.<br> <br> Once the modem and sim card was delivered I was unable to access the Internet. I called their \support\" number and was told the fault was with MTN and that they didn't know when it would be available again. There was no communication or notification of any kind that the MTN connection was down.<br> <br> After 2 days I was still unable to connect properly so I called the 'support' desk again, the gentlemen sounded like he was about to fall asleep and was unable to assist me.<br> <br> I emailed the Accounts department to request a refund on the unused data (6 gigs had been purchased of which only 400MB were used during the 4 days of trying to connect). Taryn Strydom was kind enough to inform me that because the service was \"active and currently connected\" they could not refund me. We clearly have a very different definition fo what active and connected means!<br> <br> Very poor service and communication all round, I would not recommend them at all. I have now moved to Afrihost and the service and connection are fantastic!"