Lack of Real Human Service Axxess

I am not very happy with the service I have been receiving from this company as of late. I never pay late or complain, but as of recent the level of service has declined. It's like dealing with automated machines, when an actual human gets back to you the default response seems like a copy and past response, with no empathy for customers.

I woke up this morning with no internet, which by the way may I ad I had paid for my current location. I had cancelled at my line at my old residence and signed up for a LINE INSTEAD OF DOING A MOVE OPTION which I later discovered and subsequently requested. I was then ordered to pay a cancellation fee for an error which I explained. How am I paying or expected to pay for a service which I never used. I have never had this level of bad service, I was on the phone on Sunday and it was a lengthy rant, which seem to have befallen deaf ears. Axxess need to shape up and put the customer first, Telkom was bad but this is Absurd. I suggest try retaining all the unhappy clients that complain only once about real issues like customer services. The answer isn't always management has instructed us as a response, might as well have hired parrots to work the telephone as this is not an acceptable response.

I know the client isn't always right, but services should always take top priority when things get this bad. I use your service because it was great and moved from Telkom and frankly this is ****.

I am not going to pay a cancellation fee for a service I did not use, errors happen and is untestable, when I get messages about outages as a client I must understand this, but does your business model not allow for Human or customer error... Is the bottom-line only the pocket of the company... Sort this out ASAP I want my invoice amended. I will pay for the rest of my services, but not for an error or 30 day cancellation fee issue. I want my internet at 9 Sail Street up and running today. I paid for it and I want someone to contact me regarding the rest of my invoice.

If I have no feedback, I will cancel all my services and move to a different provider that values client. Thank you

My Account Number is 116341