Lack of interest to clients

I have canceled everything with Axxess due the utter lack of support from them. They don't respond to emails, phone calls. Every time I phone to try and sort out a problem, the call cost me nothing under R80.00 only to end the call with nothing sorted out. The support department staff don't have a clue as to what they are doing,especially the after hours staff. My final day with them was the 31st December 2019. The Telkom LTE sim card was not canceled and was reloaded by Telkom on the 01/01/2020. I have been phoning and emailing Axxess accounts department to have them remove my profile etc, from their system and records for the last 3 days. No response. Was with Axxess for + - 14 years. I would not recommend the to anyone any more.