Lack of Integrity

I have a problem with ADSL line from the 23rd Feb 2019, firstly I spoke to Nomta who helped me log the call with Telkom, then I followed up on 25th after 48hours, spoke to Wendy, she said she will escalate and said she will call me back with ref number, still no call, I called back on the 27th in which I spoke to Siniko, this is the so called Manager, he said he will give me a call by COB 27/02/2019, still no feedback, I called today, apparently, Siniko is the last point of escalation, so it means that the organisation lacks integrity from leadership hence the agents can take you for a ride, Axxess was once upon a time an organisation with exceptional customer service, now they dont care, also had a problem with one of the voice numbers, I have with them, spoke to Siziwe, she is still to call me back? I dont know what to do anymore, perhaps I move all the services to another SP cos talking to Axxess call centre is worse than government