Lack of communication !

The connection has been extremely slow since the beginning of Jul and my husband has created numerous tickets VIA the control panel and we did not receive one response. What are we paying for ? For everything to load all the time ? We can never utilise our data or router how and when we please. This is pathetic! We have to wait till the wee hours to be able to download anything.

Also, today is the 1st and we did not receive our data... for both the router and my cell phone. The other day we received a reminder that we have 9 gigs left and when we checked again, there was an extra 20 gigs (the same thing happened with my sisters router) available. My husband created another ticket, querying this, thinking that it was a probably a good gesture for the ****py service we have been receiving. But it was taken again... and then given again... WHAT IS GOING ON ?

We didn't use any of the mystery 20 gigs because we do not want to be told we owe you guys... However, the issue at hand is WHERE IS OUR NEW DATA ? WHY ARE YOU GUYS NOT RESPONDING TO THE TICKETS?

It ****es clients off even more when there is a lack ofbl communication. You guys have time to update notifications but cannot reply to paying customers!

Please urgently look into this and FIX IT! Or I will be forced to terminate the service.