RC
Rene C
1 reviews | Active since May 2015
18 May 2015, 10:58
Lack of Communication
I signed up with Axxess DSL for their Mobile Data Product in January of this year. The package I chose at the time was 4GB + 4GB. Last month I noticed this changed to 4GB + 3GB... and this month it has changed to 4GB only.<br> <br> The problem is that there has been no communication at all about the change. I didn't sign up for 4GB, but 4GB + 4GB. It's the lack of communication that has been the issue. I had an issue with Axxess in February, which still hasn't been resolved.<br> <br> I had referred friends and clients to Axxess, but I can honestly say that I have reservations about recommending them to anyone again.<br> <br>
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Axxess.co.za's replyOfficial
18 May 2015, 16:02Hello reneclaassen,
Thank you for your post. We have had a look at your newsletter history from our side and we can see that the last 5 newsletters we sent to your Gmail account (March 11, 20, 27, April 8 and the one informing you of these changes sent on May 14) have not been opened after delivery. Can you please check your promotions tab in Gmail to make sure that these mails are not sitting in there where you might possibly have missed them?
Thank you for your post. We have had a look at your newsletter history from our side and we can see that the last 5 newsletters we sent to your Gmail account (March 11, 20, 27, April 8 and the one informing you of these changes sent on May 14) have not been opened after delivery. Can you please check your promotions tab in Gmail to make sure that these mails are not sitting in there where you might possibly have missed them?
Axxess.co.za's reply18 May 2015, 16:02
Official
Hello reneclaassen,
Thank you for your post. We have had a look at your newsletter history from our side and we can see that the last 5 newsletters we sent to your Gmail account (March 11, 20, 27, April 8 and the one informing you of these changes sent on May 14) have not been opened after delivery. Can you please check your promotions tab in Gmail to make sure that these mails are not sitting in there where you might possibly have missed them?
Thank you for your post. We have had a look at your newsletter history from our side and we can see that the last 5 newsletters we sent to your Gmail account (March 11, 20, 27, April 8 and the one informing you of these changes sent on May 14) have not been opened after delivery. Can you please check your promotions tab in Gmail to make sure that these mails are not sitting in there where you might possibly have missed them?