Just A Joke

I have not had a WiFi connection since Monday, and I have spoken to several members of the support team. They all keep telling me to reboot my router, wait three minutes, and then reconnect. If rebooting does not resolve the issue, there must be a larger problem at play, and if service to customers had been key, they would have taken a different approach, like getting someone out to inspect the problem firsthand and fix this. I really must say the support from Axxess has been frustrating and **********.