Juan Kolesky KOL175 Axxess. Unfair consumer act

I've had the worst experience with Axxess internet provider I have a 200-200meg with them and for more than a month now are only getting 8-15meg upload speed and 30-55 latency and still this could not be fixed by Axxess. I've canceled my subscription from Axxess 2 October 2021 as they could not fix the problem and as off last week don't have any internet connection at all as we speak. Still they want me to pay for this till end of November. I went directly over to Metrofibre as they are very much helpful in my situation but Axxess refused to release my line. How do they expect me to pay for something I can't use. Please Axxess release my line as I don't have any internet access and a very very bad experience with you and this could still not be resolved for more than a month now...Metrofibre even installed a new unit this weekend to assist me but Axxess still wont release ny line to Metrofibre. Please assist me My number is *** Axxess Acc. KOL175 12 Janu street Milkwood Villas Campher Park Despatch