IVE BEEN OFFLINE FOR 3 DAYS NOW AND PROPER FEEDBACK FROM AXXESS

I am a new customer, it's my first month using Axxess services yet I was only online from the 2nd Sep to the 8th Sep 2025. I've been calling their customer service, they said they have escalated the issue to Vumatel ref: CHG-***. it's the 3rd day now without wifi and it's still not fixed. I have paid for the month already. they said this issue is treated with great urgency... for 3 days, thats ridiculuous. I am extremely disappointed and regret using your services. i want to be credited for the days ive been offiline. it doesnt make sense for me to pat for something i didnt use. the longer it takes to fix this issue i want to be credited. there is no proper feedback as to when will this issue be resolved. i am extreamly unhappy and need proprer fedback as to when will this issue be resolved.