It's has be horrible...

It's has be horrible, I paid for a Voda SIM card that had a fault didn't work, I keep on call their for weeks in May, I ended up getting service the last week on May when they sent me another SIM card was working but on and off, I told them, so they said I should pick Telkom SIM because I'm having issues with Vodacom, it's now June I paid R113 to open that SIM then on the 6th of June they suspected my account, I need to pay for the pay for the Telkom SIM, I then asked them to refund me R299 for the Vodacom SIM as I didn't use it, since I not winning with them so I can pay another service provider and move on, the the account consultant called me shouting at me say they have moved the R299 to the suspended telkcom SIM now I'm left to pay R373 to open the SIM card, I told I'm interested i just need my refund, then continued to shout at me telling me I need to pay the R373.