It's been a nightmare using Axxess as an Internet Service provider

Our internet service provider is Axxess and they use Frogfoot as fibre line. It has been almost three days now that we have no internet at home. With this pandemic, we work and study from home therefore we need the internet!! It happens every time the power comes back on from the loadshedding that we do not have internet for few hours. However , this time around it has gone for almost three days. Whenever we contact Axxess, they will always put the blame on frogfoot. As a customer , I expected Axxess to at least keep us updated and find temporary alternatives for their clients to have internet, because this is such a big inconvenience to us. Our work and school work is tremendously affected by this. We are spending more money buying data over these three days than our monthly premiums at AXXESS. This is such a pathetic service , we are definitely moving over to another internet provider,