IT DOESN'T GET WORSE THAN THIS

My web site goes off-line regularly because of “server 500 errors” and this time it has not been operational for 8 days and still counting. In these crisis (pandemic) times this is a death knell for a small business. Axxess take days to respond and when they do the response is helpful, and they have not shown any motivation to fix the problem. They boast being one of the largest privately owned ISP’s in South Africa, and clearly their focus has for years been on high volumes, high growth resulting from low cost operations (not service nor quality nor customer satisfaction, which have been casualties of their fast, low-cost growth strategy). I concur with what others on Hellopeter have said about their service (“Pathetic”, “horrible”, “non-existent”, “worst treatment ever”, “hopeless” …) backed up by their ratings: - Mainly 1-star (terrible). Over 90% less than 2-star (Far, far below average which is 3-star - A current trust index of only 1.8 out of 10 - A current ranking in the ISP industry of 37 (pretty much at the bottom)

In their industry they don’t rank 37 = current ranking in their industry pretty much at the bottom 1.8 = current trust index