ISP of the Year? Yeah right ...

A ticket submitted on the 6th of October 2015 still remains unresolved. Subsequent tickets following this one totals 10. Some of which are left unanswered. On a previous occasion, the same thing happened. I called in and asked the consultant whether it was the norm for them to leave tickets open for a few days. Why should the client call in to get support? When you boast about a well-rounded support system? This experience is pathetic to say the least. Atrocious to leave a ticket open for MORE THAN 1 WEEK. One ticket which was responded to harvested a totally unrelated response. Another requested that an email be sent with all the details of the complaint. This was sent on Monday, and today, Wednesday, no response as of yet. Requests for an email address of a supervisor or manager are totally ignored as well.