ISP can't get their internet to work

My fibre internet has been off for days after reporting. First guy that answered **** & said there's maintenance on fibre I should wait till 13:30(everyone else's fibre was working in the complex). After I called back, same day someone else told me they will report the issue. Next day I was told 'lines' dept found nothing wrong & closed my request internally. I was not informed.

Person then said they will email to lines & say it's not working & will ask a manager to call me like I asked. He identified the issue & said he included it in his email. After again no feedback that day I submitted a support ticket. The reply was 'we've scheduled a callback'. Nobody has contacted me & my internet is still off.

Everytime I had to call Axxess. There's no resolutions to problems except 'I sent them a message' That's not acceptable service. There's no feedback from your support except 2 ticket replies mentioned. I will not be recommending your services. It's a joke