Internet Everyone Hour Since 22 November 2015

I will begin from the 22 Nov when I first logged my fault with Afrihost before i moved over to Axxess. Since aforementioned date i have been experiencing the worst type of service imaginable. Its not slow speeds or anything i have ever experienced before & i hope nobody ever does. I have Internet connectivity for approximately 40 min to 1 hour on a good day. After that time frame expires i lose all connection for about 5 to 10 min. This has been happening since the 22 Nov 2015, all day everyday. I nearly failed my online final year university examination because of it. I have seen 4 technicians during this time and none of them could help me. My Telephone bill amounted to over R400 just calling Axxess and not once have a received a phone call from them-even though i asked. I have been nice, friendly and patient for so long and i am still having the same issues. Why am I even paying you if i have to do all the running around and calling Telkom when you, my ISP, is supposed to do it on my behalf. I will cancel with you before this month is over I cannot waste my money like this. 9 Jan 2016 and still same issue. Help me to fix this like i have been trying to help you, please.