internet down since sunday

I have been complaining to axxess about my internet i even gave them a call on sunday but the guy that help me i explained everything in detail of whats wrong i even loaded a support log on there website and they just not responding i even ask if they cant send a technician to come have look because call center is not helpful still no response from them they expect you to pay them on time but now that you need help they just ignore you thinking of switching my wifi to another provider because this is not customer service i used up all my airtime a whole R200 airtime trying to explain to the technical call center whats wrong when my airtime was almost done i ask if they can call me back ever since then no response