Incorrect Ip address no internet connection for a whole week

If I could give my service provider a negative 100 I would I've had no internet for 7 days it's one comical excuse after another, how do you log a call with a partner you've got a contract with and they don't come to resolve an issue of an incorrect ip address, this used to be a great company and they've fallen off I've been a customer for over 3 years and must now leave them and find a new provider I wonder who's best to replace this circus clown that axxess has become will be leaving a negative review for vuma as well south African consumers are disrespected by service providers.