*********** Tech results in 5-days without internet (and still waiting)

Absolute shocking service provider. My internet fibre went down on Saturday, I immediately called and logged a ticket with them on Saturday at 11am. I called again on Sunday, logged another ticket, to only find out on Monday that they (Axxess) only bothered to log the actual ticket with Frogfoot on Monday at 12:50 - 48 freakin hours after my initial call. It is now Wednesday, and I am still without internet. Between them and Frogfoot, they just take turns in passing the buck, never following up on their promises to call back with feedback or to have the line restored within 48-hours. I have been without internet for the last 5-days, with no indication of when it will be restored. I run a company from home and will suffer the loss of income and additional expenses on data, all because of someone's incompetence. Absolute joke of a service - I would not recommend them at all!