*********** service provider DIRECT AXXESS and support staff

My account has been suspended due to non payment. The payment is setup to automatically come off my account every month end. I even have the sms that says your amount has been captured. Then I get an email. Then I get an sms that says there is an issue. I call and put on hold for a long time. I then email support and get a ticket allocated - on the 02.06.2022 - I call today 04.06.2022 because my internet is discounted. I call the support number and explain my issue. And i get told due to NON PAYMENT MY ACCOUNT IS SUSPENDED. The first lady Leah says the amount of R19 was not paid. My installment is R199. The "system says" I must pay R219 - I've been paying R199 for over a year. She cant see the issue but I must hold on. I respond by saying - no get back to me with the answer. I call again speak to a guy and I'm gatvol now. Cos again DUE TO NON PAYMENT suspended. After say please check what the issue is - He goes off comes back and says it will be activated - HUH - What did I do I ask. Sir due to NON PAYMENT - and then i strip!!!!! After he slams phone down. I call again. I says listen carefully - WHAT HAS CHANGED - Sir DUE TO NON PAYMENT - HUUUUUUUUHHHHHH!! - Eventually comes back from team leader. Your account has been upgraded. An email was sent. i say - listen carefully - I DID NOT APPROVE, REQUEST, OPT IN or ANYTHIONG ELSE!!!!!! Puts me on hold AGAAAAIN!!!!!! - I now ring off. I STILL DONT HAVE INTERNET. AND I JUST CHECKED MY EMAILS - NO MAIL WAS SENT!!!!!!!- Stil waiting for someone to do their JOB PLEASE!!!! - I STILL DONT HVE INTERNET