*********** call center staff!!!

For some reason it happens frequently that my Axxess sim loses 3G signal and I have to call in so that it can be reprovisioned. It's so ****** frustrating. What's making it worse is when the call center agent doesn't know what to do , like tonite. This man is telling me that my account is in arrears due to a debit that didn't go off on the 1st. I drew a bank statement on the second and Axxess didn't debit my account yet . Further the Axxess app shows that my account is active and that I have close to 3 Gigs left. ***.