*********** and disinterested

Every month since last July, my internet is disabled on the 1st of the month because Axxess didn't process my debit order, usually because \the email address is wrong\" (the same one they use to send my statements) or because \"you must have done something when logging in to update the credit card\", which I haven't because it hasn't expired. I am never notified it failed, nor do they try it again.<br> I have spoken to the call centre, logged complaints and emailed both accounts and management (neither of whom bothered responding).<br> So every month, I waste time and money on phone calls and processing manual payments, and every month the response from Axxess is apologies from frontline staff who are not responsible for the problem, and complete indifference from those that are responsible.<br> And here's the kicker: I have to send an email to cancel my service, or do it online via the control panel. When they've switched off my internet. Because they can't process a debit order.<br> I've been a client for years, and I was previously very happy, because they dealt with issues. <br> Well, I'm a client no longer - they can keep their arrogance, incompetence and indifference. My money is going elsewhere."