RJ
Ruan J

1 reviews | Active since Oct 2010

15 Jun 2016, 06:25

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<p>Good day</p> <p> </p> <p>I received bad service from the start. In the first month, they botched up my account payments twice and we're unable to get my line speed up to scratch - keep repeating the same information & refuses to log a call to telkom. </p> <p> </p> <p>I am currently trying to cancel my account, but they refuse to give me a refund on their lack of service & pay out the credit balance on my account (due to their double charging me after not charging me at all and cutting my service) </p> <p> </p> <p>I will be going back to webafrica - they were the best last year when I needed an isp... </p>

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Replies (1)
Axxess.co.za
Axxess.co.za's reply15 Jun 2016, 08:16
Official

Hi Ruan

Thank you for taking the time to raise this with us. Our accounts Teamleader is looking into this and we will be in contact with you regarding this shortly.