Incompetence at its best!!!

I RECEIVED MY ROUTER YESTERDAY MORNING AND I'M STILL UNABLE TO CONNECT. WHEN I WAS TOLD IT TAKES THIRTY MINUTES... AFTER 4 CALLS AND NO ****ING ASSISTANCE... AIRTIME AND TIME LOST... BEING PUT ON HOLD FOR FIFTEEN MINUTES FOR ABSOLUTELY NOTHING!!!

WHAT THE **** IS THE POINT IN FIRSTLY, UPLOADING PROOF OF ADDRESS AND ID, WHEN IT IS THEN REQUIRED A SECOND TIME BY THE COURIER AND THEN FOR YOU TO **** IT UP STILL????????!!!!!!!!! WHAT'S THE POINT IF ASKING FOR PROOF OF ADDRESS... WHICH IS CLEARLY DIFFERENT THAN THE DELIVERY ADDRESS AND THEN YOU LINK IT TO THE DELIVERY ADDRESS AND NOT MY HOME ADDRESS? AS IF I'M GOING TO USE MY ROUTER AT CAPITEC BANK?! RHAA!! FALSE ADVERTISING AT BEST. IT CLEARLY STIPULATED THAT IT WOULD BE LOCKED TO THE CLOSEST TOWER FROM THE ADDRESS THE ROUTER IS SWITCHED ON... I DIDN'T SWITCH IT ON AT WORK... DIDN'T EVEN ****** OPEN IT. I RECEIVED IT THE MORNING AT WORK AND SWITCHED IT ON AFTER 7 THE EVENING IN A WHOLE OTHER SUBURB SO ***?

MY LAST CALL, THE GUY ADMITED THAT IT IS AN ERROR ON YOUR END... AND THAT I'M NOT THE FIRST CLIENT TO CALL IN WITH THE SAME ISSUE AND ERROR MESSAGE. THIS IS PROBABLY WHY YOU GUYS HAVE HIGH CALL VOLUMES I'M ASSUMING AS WELL... ALL NEW CLIENTS ARE GETTING THIS ERROR.

YOU WERE QUICK TO DEDUCT THE MONEY FROM MY ACCOUNT... THEN LATE WITH THE DELIVERY... **** ABOUT THE DELIVERY DATE AND TIME... ****ED UP EVERYTHING REALLY. I HAD TO SIT AT WORK AN EXTRA HOUR AS I FINISHED AT FOUR AND THE COURIER SAID HE WAS COMING BEFORE FIVE AND I ONLY RECEIVED IT THE FOLLOWING DAY... IS BEEN TWO DAYS NOW AND I'M THROUGH WITH CALLING YOU GUYS. YOUR CUSTOMER SERVICE IS PATHETIC! WHEN THE CALL DISCONNECTS AND THE CLIENT IS IRATE YOU DON'T EVEN BOTHER TO CALL BACK AND ASSIST... I ASKED THE LAST PERSON TO CALL ME BACK IF I GET DISCONNECTED, AS THIS IS MY FOURTH CALL AND HE SAID OKAY AND HERE I AM, ANOTHER DISCONNECTED CALL AND NO CALL BACK... THE LACK IF EMPATHY AND CLIENT CENTRICITY IS APPALLING TO SAY THE LEAST!

VERY VERY VERY DISPLEASING SERVICE. I WILL NOT RECOMMEND YOU TO ANYONE.

YOU DELIVER LATE. CONNECT LATE. DELIBERATELY SO CLIENTS CAN'T UTILISE THEIR FULL ALLOCATED DATA.

IF THIS ISN'T RESOLVED, I WANT A FULL REFUND.