Inaxxesible Axxess

Three weeks ago I have been contacted by Axxess with a sales pitch for fibre connection. The sales agent confirmed twice telephonically and once in an e-mail that I indeed have fibre coverage at my location. After paying for and miraculously receiving a router, Axxess nonchalantly confirms that my order is on "pre-order" status since there is indeed no fibre coverage at my location. Four worrying e-mails later, Axxess turns a blind eye to my complaint and offers an LTE sim connection on a month to month basis to have me at least covered with something in the interim, whilst waiting for fibre connection. I have paid a connection fee and then the long wait started. Yesterday Axxess sent me an Invoice duly payable on date of delivery thereof. I have contacted the accounts department who confirmed that this Invoicing was wrong because I can't possibly be charged for a service that is not activated and or delivered yet, and that they will rectify it. True as God the debit order goes off in the night! The sales pitch was **********, and three payments later I am still without one kb of connection. A list of e-mails, telephone calls and complaints have gotten me nowhere so far. I believe Home Affairs could do a better job setting me up with Internet. Please start providing solutions!