IN-axxess-ible websites on this pathetic excuse for a hosting service.

I've been with Axxess for years, but lately their service is just going down by the day. About 2 weeks ago, I upgraded my hosting service and it's been a horrible experience. Things are not working and they refuse to assist me. Apparently they have a block on my IP address and that's why I can't get into the IWhost panel. But I also can't access my sites' front ends. Nobody else can access it either - just Axxess (or so they say). So I now have to get them to manually unblock every visitor??? Should I put in my ads "sorry but my sites only work if I have axxess take 3 days to unblock your IP address"?????? I'm absolutely disgusted by this lack of service.