im not a happy client at this moment

ive been having constant issues with my wifi lately. i do understand that its loadshedding but how do i carry on paying for service that cannot use for hours after loadshedding. then i need to buy airtime & call axxess to follow up every single time. this is so unacceptable really. if i owe them a R5 they will switch off my wifi but if they owe me hours & hours of downtime its just fine. loadshedding is here for s very long time surely they should've had back up plans in place by now. i want everyone to know that if the problem persist i will then rather join another service even if i have to pay a little more. im not going to allow this anymore cauz its very frustrating for a client to pay in full every month & get a 1/4 service for the price you pay. im not going to leave it like this. ill make sure they compensate me for all the hours of downtime before i switch over to another service provider