WA
Wade A

1 reviews | Active since Aug 2016

05 Aug 2016, 08:26

******* Charges for non service

<p>Good Morning</p> <p>Please be aware my line was inactive for the whole month of July. You access records can verify this. I thus did not use any of your services or data. I then came back to South Africa and asked for it to be reactivated and paid on the 27th of July. My access was suspended on the 4th of July 2016. </p> <p><br />Surely you cant charge me for a month 23 days I did not use your service (of which you suspended the line).</p> <p><br />Credit me what is due and I will pay the difference. You simply cannot charge for something I did not have access to. This is ******* and does not comply with the South African Consumer Protection Act.</p> <p><br />Regards and Thanks</p> <p><br />Wade Andrea <br /> ********** </p>

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Replies (1)
Axxess.co.za
Axxess.co.za's reply05 Aug 2016, 09:11
Official

Hi Wade

Thank you for bringing this to our attention, we will be in contact with you to get more information on the temporary cancellation notification so we can look into this for you.