I WANT MY MONEY BACK!!!

I purchased an LTE package last week, it hardly connects at all, I can't work becuase the connection is so bad. Asanda on the live chat told me she won't report my issue unless I can send 3 speed tests but I can't because it doesn't connect. I requested a refund and got told by Faith Hendriks that my only balance left is R23 that I can use for next months tax invoice and that the only I can do is contact support for trouble shooting. I don't want this product!!! Not the router or the pathetic plan they have sold me!!! It was a lie, there is no customer support, they just give you excuses and make it the client's problem that the product doesn't work. This is disgusting, Axxess is taking advantage of people and then leaving them high and dry. I want my money back so I can go to a provider who has a real product that works. I don't want to go through hours of tech support with someone who thinks I'm an idiot, I just want to connect and work, like I was told I would be able to, this is not what Axxess offers, they cannot be trusted.