I guess i was lucky

I've signed up for the LTE telkom service in 2020 and have not experienced any poor service from Axxes since. Infact, I was so impressed by it, i convinced a colleague to take it also. he unfortunately has been having a hard time getting the service to work.

If Axxess could please assist my Colleague in sorting his service out or refunding him as he has not been able to use the service for a month since receiving the sim + router. (ps. restarting the router 16 times in 1 day is not a viable solution if its been a month)