I did an enquiry on wifi internet fibre through them via email

I did an enquiry on wifi internet fibre through them via email. A consultant contacted me i then paid R249.00 over to Axxess in order to receive tge fibre. I then found out that the 249.00 did not cover the router only the sim. I requested a cancellation and refund. Which i received 17th Aug 2023. 3 september 2023 they debited my account of R249.00 plus i had to pay R7 for the debit order after i cancelled with them in August 2023. Now i am battling to get my R249.00 refunded. I sent them the proof of funds that were debited from my account 3rd September 2023. Plus the R7 for the debit order. I am disgusted in the way i am treated as the person in accounts dept states no debit order went off only in aug 2023. I am not a client of theres