Humanity

I recently had unforseen circumstances & needed an exception to be made based on my case. After failed calls with consultant brushing me off, Kelly from the escalation department in P. E contacted me, she heard me, she didn't just listen. She was compassionate, kind & extremely helpful given the situation. She went above & beyond her duty to not only assist me but also ensuring that I am 100% sorted. She honestly saved the day & possibly my job too. This is a gratitude post for treating me like a human being & not just an account payer... Blessings to her!!!