Huge Disappointment from Beginning to the End with Axxess

I have been using Axxess as my fibre ISP. The internet service has been awfully bad, the line keeps on cutting off, in other words, the internet keeps on disconnected throughout the day on daily basis.

We have report fault and the TT connect technician had checked and did whatever he can. But there was absolutely no improvement. I have been informed Axxess ISP service doesn't seem to match with TT connect fibre. So I finally decided to give notice to terminate the Axxess ISP service on the end of July. Axxess has terminated the service timely on 30 Sep.

When I tried to order the new ISP service with new service provider in the beginning of Oct. It just couldn't happen. The new ISP service provider informed me their hands are tied without the assistance from TT connect.

So I went back to Axxess and enquired. This is the response I received from Axxess: TT Connect states the line: (my address) has been loaded to be cancelled for 6th Nov and they unfortunately cannot process an early release for the line (Ticket:##0a06m097m6).

This doesn't make sense to me at all. How come I must wait for another 30 days after my ISP service has been terminated. My suspicion is Axxess never sent the cancellation notice to TT connect when I sent the cancellation notice to Axxess.

People, please be very careful of giving cancellation notice to Axxess. You need to double check how and when they process the cancellation. I have a family member give 30 days notice, however, the service was cancelled after 15 days. In my case, they obviously process far too late with far too little effort. I am only glad I terminated the service with them. They are not as good as they used to be when they just started. Huge Disappointment.