How is Axxess's doors still open for business?!

Could someone please tell me how is it even possible that this company can still have its doors open when the NEGATIVE reviews on Hellopeter backdate back as far as ....87 pages and counting?!!!Since 2015 as far as I can tell.... and only 3 0r 4 are positive ??? They are ******** people big time ....falsely advertising, making terms and conditions up and fine print (which wasn't on the promo originally)....as they go along. These were never part of the "promo specials" as advertised. We did our first payment like we had to for R1097 and then we asked to cancel our service for end of October as we had endless problems since the beginning and have also not received the FREE modem as advertised in this promo ,which my husband had to call about numerous times , every time a different answer and today we are all of the sudden told that the modem wasn't part of this package ! this completely sent me over the edge with this company as I have zero tolerance for ******** and ********** , who build a business on dishonesty . Does this company think we are all going to claim temporary insanity, while everybody is complaining about the same faults,***** and additions that were not in the promos when you decided to give Axxess a try? Neither are there any contracts signed with them , so none of this is binding so that you can be held accountable by them! There were no cancellation fees mentioned.... as by law one has to terminate at least 30 days, which is what we have done .....but now we are told that you have to pay a cancellation fee of R999. Other customers on hellopeter complain they also knew nothing of such "terms and conditions" or "fine print" and now we're told you cannot cancel service within the first 6 months?! None of this was in the adverti*****t for this promo!!! We were also told we will get the first two months for free, yet we were billed R10 each time. Then when we checked our account details we see they actually owe us R85 ?! Are these people illiterate or just plain **********, because not one person from the helpline to the accounts to the technical assistance side have any clue how 1) to treat customers and 2) what they are doing!!! They are blatantly rude to their customers and unhelpful. Like many already mentioned before , they keep on logging tickets ,but nothing gets resolved or no one gets back to you. They are still advertising on their webpages (of which I have proof of the screenshots taken from my PC).....that there are "no binding contracts," and "you are not oblidged to stay with them" ,but they know you will want to stay ,because they are so great/ 24/7 support(really)/ "say goodbye to buffering and slow-speeds" (again really?) as well as "free" installation,"free" fibre router and "free" router delivery! So am I missing something here .....as I have a degree , can read , but am now told that they never said so!!! And best of all "2 months FREE service". And the idiots at the accounts and call center say you have to pay R999 cancellation fee to cut your lines and terminate your service ,but ( and here is my personal favourite )" if you don't or won't pay the cancellation fee "THEY WILL CUT YOUR LINES " anyway. I will be seeing this through as high as I can go to make sure that this company doesn't **** anyone ever again! The funny thing is that the line is your property , bought and paid for long before we even changed to Axxess .....they can not lay any claim to it , as they are merely another service provider in a long line of service providers. Is hellopeter going to investigate the 87 pages of complaints now or do I need to take it through the legal routes ?!