Horrific service

First let me state my intentions with this review, I am not expecting any representative from Axxess to contact me to try and resolve this issue. I am writing this review in the hopes that I can spare other people the same frustration that I have endured.

On the morning of Dec 13 I logged a call with Axxess for my fiber that has randomly stopped working which it has done historically and assumed that it might be due to load shedding. I left the matter for a day or so and followed up with Axxess I believe the following Monday. I requested an escalation as my business runs off the line and we are dependent on it for other services i.e. Netflix for the family etc. The following day I called again and the same feedback was provided . . . None . . . . Call is logged with Metro fiber. And so it carried on every single day until until Friday, The fiber has now been down for a week. Out of pure frustration I managed to extract the ref number from Axxess. It is at this point I need to mention that we are R300 worth of airtime down the line and no one has a clue what the issue is and no one has thus far contacted me to follow up. So I call Metrofibre and after a 5 min discussion I was able to determine what the issue was. Ultimately the problem was a confusion in addresses where mine was cancelled and an incorrect address was listed for, To re mediate the problem I now have to try and explain to Axxess what is going and wait even longer as a new order has to be placed. Given it is the festive season I'm assuming that it would only have been done next year. Thus I have decided to cancel my service and rather apply with a new provider who is more expensive but at least I will spare myself this frustration. I am absolutely dumbstruck by your blatant lack of customer focus, Lack of urgency and not to mention that as a consumer I was able to determine the problem and you entire technical was not. Lastly when I questioned whether I will be billed for the 25 % of the month that the internet was off I was met with silence. SHOCKING !!! To those reading this review please avoid Axxess