Horrible service

Axxess failed me and my family. Me and my husband work from hime,we have a matriculant who is preparing for exams. However since Thursday the 22nd of May we had no internet access, the technicians never bothered to come through and check, after few days they log a fault with Vuma,the technician from vuma,stated what was the issue for Axxess to resolve. Because they Axxess guys on their system it shows everything is normal, they could not lift a finger. Its 9 fays without fibre, buying data but we have a service provider who has incompeted and lazy peole sitting behind the screen and bot give a **** on how they are impacting people's life,no manager has ever called or sent people to my house,they expect us to be technicians of the service provider we pay for ,what nonsense is that? Once this is received i expect assistance same day and be sure we are not paying full amount for month of May.