Horrible service

Terrible service i had a fibre connection then one day it wnet down logged a fault i could clearly see it wasnt a fibre issue as the fibre modem would have indicated there was a loss of signal. I opened a ticket with axxess to check my internet setting, and they kept reffering me to evotel and sead they would send out a technician but that 2 never arrived. I eventually decided to rather cancel my service with them and 2 weeks after i cancelled then they want to check settings trying to get me back as a customer asking me to pay before they will look at the settings. Why does it have to take me to such an extreme to cancel my service before you are willing to help me but then demand money but no assurance of internet as by then i was already a month without