Horrible service

I've been a customer with access for a year, great service. Yet now i am suffering from anxiety because of them...I moved & its been an ongoing nightmare of service failure upon service failure... I spoke to Herald on the 2.05.2024, who promised me a callback from a manager, nothing happened. Today 10:28 i called again spoke with Herald who says "i dont know why you weren't called" Then proceeded to tell me the service that i was charged for which never occurred was removed but i was told at 10:20 by his colleague from billing department that i am liable for the "delivery service fee" yet no delivery happed. I am disgusted to say the least by the lack of service and the poor service ethics displayed...