Horrible. Just. Horrible

I am extremely frustrated with Axxess due to their lack of communication and poor customer service. After upgrading my internet speed, I was hit with an unexpected price increase without any prior notice. Despite multiple emails expressing my concerns, the company has been dismissive and unhelpful.

Their response to my inquiries has been inadequate, with vague references to notifications I never received. They even suggested I check my mailbox filters, which is an unacceptable excuse for their failure to inform me. Additionally, their claims about needing to tick a box on their website are irrelevant since I did not sign up online.

I paid the inflated price for this month but have no intention of continuing under these circumstances. Then they proceed to hold me hostage and that I cannot revert back to my old package. Axxess needs to take responsibility for their communication failures and provide clear solutions for their customers. Overall, my experience has been extremely disappointing, and I cannot recommend their services.