Horrible customer service!

I tried for weeks to move over my service from one account to another account. My service was eventually cancelled at month end. I ordered fibre where I'm currently staying and was told that the company axxess recommended is not live where I stay. I then cancelled my order but was still billed for the delivery fee? For what reason I don't know because I didn't receive anything. Just when I thought it was the end of my troubles they billed me for the service that I cancelled as well! I tried emailing and contacting them but they don't answer. Would not recommend this company to anyone. This was once a good ISP but I can't say it anymore.