Horrible customer service and billing

<p>I have been with Axxess for a few months and for some reason they keep billing me these R10 invoices when I don't even request for them. I've logged tickets with them with no reply and when I call their call centre they make me wait ten minutes and/or hang up the phone. The IVR says you have to hang on to rate their call but there is no such feature. I am not going to pay for a service I didn't ask for and if this is the service I'm getting I don't think anyone should because it seems like their customer service department just don't care. They have generic replies on emails when I genuinely ask for help.</p>