********** fibre migration experience.

We have been Axxess subscribers in various forms since 2010 (ADSL lines, fibre lines and monthly mobile data packages) and have never had any issues with their lines or services.

In July we decided for a number of reasons to take our fibre services to another ISP and submitted a cancellation request and served the entire notice month (August) without any issues.

On 31 August, our fibre service was terminated at around 8pm, prior to the usual (standard?) termination time of midnight. I called in at Axxess support and was told that the line was still active and that we should have connectivity. We didn't, but we decided to let it go.

Since then, our new ISP and Vumatel have been attempting to migrate the line and place an order with no luck at all because the line is still shown as active on Axxess' side. It is now the 9th of the new month and our new ISP are still unable to capture and activate the line on their side as it is still shown as active on Axxess' side. Whether this is a Vumatel or Axxess issue is of little significance right now as it should not take a week or longer to sort out something as simple and straight forward as a line release and migration. Especially because Vumatel claim to be liasing with Axxess with regards to this issue since Friday last week or at the very least, Monday.

What I have learned is that I'll be taking all my other services and business to other providers come month end and will in no uncertain terms actively encourage people who ask me for advice to avoid Axxess at every cost.