********** Customer service

Cancelled my internet around 14 Nov 22 due to my line barely reaching 6 mb upload and download for the last 6 months but I am paying for 50 mb. Was given no assistance. Service to be cancelled on 31.12.2022. New provider to take over 01.01.2023. However thanks to someone slipping up my service was cancelled but my line release date was made to be 31.01.2023. So my new provider cannot start the service. I have been on the phone non - stop last week spent around R300 on airtime to phone and still not a care in the world. Was told it was done simply to get rid of me but still the line is being held. Honestly horrible service and no interest in helping clients. It has been over a week of me begging for assistance as I need to work and the staff telling me it is my fault and placing the blame everywhere but themselves where the slipup originated from.