Hopeless service from Axxess

I've been trying for the last few days to purchase a new service on existing account with axxess. Firstly the system cannot verify my bank account so asks for me to email ID and Proof of banking. THis done and no responses. I open a ticket and they give me another story...pay manually and send POP. I do so according to the system I must pay R222 of the R299 as prorata. I do so and send POP via email and ticket. No response. THen the account department pops up and says the proof of banking is not valid. I send this and no response. I also forgot to mention that I do the 'instant chat thing' previously but they also ***********. I then start another instant hat and get asked unnecessary questions before being routed to the account department. I have to repeat everything all over again. I then get told that I'm in arrears since July. On the system my balance is positive???!! THe agent cannot help. cannot get manager to call...cannot do anything