Hopeless Service, Dont care about Clients

Been with Axxess for a few years now.. i have the so called Premium Package. I logged a call about 4 weeks ago for extremely slow and lots of disconnects. they say 48 hours for resolution. Well 4 weeks is a long 48 hours. They keep closing the fault so there stats don't look bad. i try call every 3 days . you get same same response, we have escalated this. phone next day and they closed fault. they then say they will open a new fault, so buys them time and makes stats look good. i still have no resolution. was on call try to get info again yesterday, same issue , fault was closed again. Asked to speak to manager. put me on hold for over 30 min and then just cut me off. Don't reply to my email . They are quick to invoice and not give discount for there faults.