Have we been too harsh on Telkom?

Any review above 3 stars is obviously staff generated to give you a false sense of what's really happening. I have been trying this whole week to get hold of Axxess as my installation has not even happened yet, and it's already not looking good. I booked my installation for 3 December as I am only moving into the house 1 December. It was confirmed telephonically and on email. And still they are sending people out this week and want to deliver stuff to me. I keep getting mixed messages confirming my installation, first it's cancelled, I reply then I get a response saying it's still happening, then again a mail to say it's cancelled, then again I reply, and again they say it is in fact happening. As I'm typing this I finally got through, and is holding on for Axxess sales department. I have been holding 10min and 26 seconds before someone finally answered. Not even Telkom is that bad! I should know, I have been a Telkom customer for 5 years and have to constantly phone them as they keep messing up my account, hence the cancellation to move over to a different ISP. *Update, I was transferred to a different department and the call dropped. So let us start again....